| About the Service
What is the Resource Service?
The service is a lending and supply library of health promotion materials.
It is free to anyone in Berkshire involved in health promotion.
i.e. If you are in a position to supply health related information
to a group, or groups of people, then we can provide you with materials.
Back to top
How does the service work?
The service is mail order. Our catalogue is on-line with photographs,
PDF previews and video clips, and items can be booked and ordered on-line
too.
We deliver and return items via the NHS Internal Post service. If you
do not have the service then there are several collection/return points
across Berkshire that you can use.
Back to top
Why is there no 'walk-in' library facility
any more?
The service is funded by all six Berkshire PCTs so must be used equally
by clients in all areas. Years of experience and statistics have shown
that a walk-in centre is only used by clients within about four miles
of the unit. An on-line system is the only realistic way to make the
library available to all clients across Berkshire. Statistics show that
the service is being used much more equitably now.
We also no longer have room to display items in our offices. It is
simply a warehouse.
Back to top
Registration and Membership
I've forgotten my username or password.
What do I do?
Give us a call or send us an email at the office and we can tell you
your username, or reset it to something of your choice. We can also
reset your password but not read an existing one.
Back to top
Why do clients have to provide home contact
details before they can borrow items?
This is purely to give us, and the NHS, some security since some of
our resources cost hundreds of pounds to replace. It has been known
for clients to have items overdue and to change jobs taking them with
them. If they leave no contact information then the items are lost.
If you always return items on time then we will never need to look
at the information. When you have stopped using the service it will
be deleted.
Back to top
On-line Catalogue
I'm sure you have a particular
resource but I can't find it with the Search page
To find a particular item in the catalogue you need to know it's title/name,
or at least some of it.
- On the Search page click in the box marked TITLE
- Type just two or three consecutive words from it's title
- Leave all other boxes as they are, and click the Search
button (at the bottom of the page)
If it's still not finding it then try with just one word. This
will produce a longer results list but it's still quite quick to scan
down it and spot your item.
TIPS
- We don't include words like 'the', 'a', 'an', etc. at the start
of titles
- Avoid parts of the title with punctuation - You may type it differently
to how it's been entered.
- Choose the more unusual words from the title - This will identify
it better than words like 'and', 'in', 'the', etc.
Back to top
I'm clicking
the Booking Calendar on an item but it's not coming up. What's wrong?
The window has probably come up but is hidden behind the main window
with the list of items. This happens if you double-click the calendar
- It only requires a single-click.
Look along the bottom of the screen (next to the 'Start' button). Every
open window has a button for it along this bar. Try clicking, in turn,
all the Internet Explorer windows (the ones with the blue 'e').
It will be one of them and will come to the front again.
Back to top
When
booking an item on the calendar, how long should I allow for delivery
time?
You do not need to worry about delivery (or return) time at all since
the system takes that into account automatically.
The dates you click are the dates that you need the item,
so it will arrive with you on the first date, and you must send it back
to us on the second date.
The system uses the Delivery Method above the calendar
to calculate when we must send the item out, and when we can expect
it back.
Back to top
|
|
Using the Service
I don't have an Internet PC at my place
of work, how can I access the service?
You can use Internet PCs at the local KM Centres, at a public library
or an Internet café. In fact any Internet PC anywhere can access
our services.
Back to top
How long can I borrow items for?
You can initially borrow items for up to two weeks.
In the last few days before the return date you have the option to
extend the period for up to another two weeks if the item is still free.
You can do this yourself on the on-line system. Just log in and click
the 'Extend Existing Hires' menu option.
Back to top
I sometimes need more than the maximum
allowed quantity of leaflets or posters. Is this possible?
If you have a need for larger amounts of items then please give us
a call and explain the situation. We are more than happy to supply large
quantities for a special purpose.
Back to top
The NHS Internal Mail does not come to
my place of work, how can I receive and return items?
You can collect and return items at the local KM Centres or come to
an arrangement with a GP surgery near you.
Back to top
What if I can't decide about an item just
from the photographs and description in the catalogue?
If you need a better look at an item then book it for a day or two
to preview it. It is good practice to review all items before you plan
to use them.
Back to top
If I have something delivered to one of
the collection points how will I know when it has arrived to be collected?
If it is a borrowing item then you can assume it will be ready to collect
on the day you booked it for. Leaflets and posters usually arrive within
a week of you placing your order.
Once items leave our warehouse we have virtually no control over them
and delays can happen. The only way to know for certain is to 'phone
the collection point and ask someone to check in the collection box.
Back to top
I am not near any of the collection points.
What's the best way to get items delivered and returned?
If you work on an NHS site (hospital, surgery, etc.) then you don't
need a collection point - the Internal Post can bring items straight
to you.
If you work outside the NHS then you could ask your local surgery if
they would act as a collection and return point for your items. A lot
of our clients do do this.
Back to top
I am based a long way
from your offices in Maidenhead so am I still able to borrow large items?
Yes, there are no restrictions. The Internal Post system covers almost
every NHS site right across Berkshire and will transport all our items.
Longer journeys will take longer, of course.
Back to top
Why do I often get an answerphone when
I call the Resources office?
We are a fairly small team. There are five of us but all but one are
part-time so we are equivalent to less than three whole time staff.
We often need to put the answermachine on if we are working in the
store rooms or in a meeting.
There is nearly always someone monitoring the calls who will respond
to any urgent messages. All messages will be responded to within one
working day.
Back to top
|
